Training library staff and volunteers to provide extraordinary customer service
Todaro, Julie, 1950-2006
Book
Establishing and maintaining the best possible customer service is essential for every library. Here is a training manual that gives you the 'what to say' and 'what to do' to make that goal a reality.
Main title:
Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro and Mark L. Smith.
Imprint:
London : Facet, 2006.
Collation:
viii, 160 p. ; 28 cm.
Notes:
Includes bibliographical references (p. 153-155) and index.
ISBN:
9781856045995 (pbk)
Dewey class:
023.8
Language:
English
Subject:
BRN:
1619741